Quality Management System Policy
TAV Bilişim Hizmetleri A.Ş. (“TAV Technologies”) is committed to delivering reliable, sustainable, and continuously improved products and services in the design and provision of aviation technology infrastructure services, in compliance with customer, regulatory, contractual, and other applicable requirements.
TAV Technologies hereby declares its Quality Policy with the aim of bringing its employees, customers, suppliers, and all third-party business partners together around a shared quality culture, supported by a Quality Management System approach based on customer satisfaction, employee participation, a healthy and safe working environment, environmental responsibility, and sustainable procurement.
With the participation of all its stakeholders, TAV Technologies aims to be among the leading organizations in international competition by providing the most effective responses to customer needs in the aviation technologies sector. TAV Technologies is committed to continuously improving the effectiveness of its Quality Management System, quality culture, ethical conduct, corporate knowledge management, evaluation of impacts arising from climate change and sustainability, and its alignment with an integrated management system approach. This policy establishes the fundamental framework for defining, monitoring, and reviewing quality objectives.
Enhancing Service Excellence and Quality Culture: TAV Technologies adopts a culture of excellence, ethical conduct, and continuous improvement in order to increase efficiency, service continuity, reliability, and international competitiveness across all its processes.
Adopting a Customer-Oriented and Feedback-Responsive Approach: TAV Technologies considers customers’ diverse cultures as well as their current and future expectations and needs; it evaluates requests, suggestions, and complaints through an impartial, confidential, accessible, accountable, and effective process in order to enhance customer satisfaction, customer perception, and customer success.
Ensuring Compliance with Legal Regulations and Customer Requirements: TAV Technologies identifies customer, legal, regulatory, and contractual requirements applicable to its products and services, monitors their currency, and verifies that they are fulfilled. It integrates aviation regulations, information security and personal data protection obligations, and service level commitments into its processes; monitors compliance status and reviews it continuously.
Creating a Participatory, Competent, and Safe Working Environment with Our Employees: TAV Technologies delivers products and services through employees who act with awareness of the value their work creates for customers and the organization, embrace processes and company values, produce solutions, share knowledge and experience, contribute to teamwork, and continuously improve themselves. It supports employee competence, the enhancement of quality awareness, participation, and a healthy and safe working environment.
Managing Corporate Knowledge through Advanced and Reliable Technology: In the design and provision of aviation operations management systems and technology services, TAV Technologies uses reliable, innovative, creative, and competitive high technologies that meet the requirements of the age. It safeguards digital infrastructure continuity, the protection and development of corporate knowledge, data integrity, and the traceability of service quality.
Supporting Quality and Corporate Sustainability in Outsourced Processes and the Supply Chain: TAV Technologies supports environmental, social, and governance principles; ethical and transparent conduct; a fair opportunity approach; respect for human rights; life-cycle costing; and the improvement of suppliers’ quality, environmental, and occupational health and safety performance in procurement and outsourced processes.
Continuously Improving by Managing Risks, Opportunities, and Changes in a Planned Manner: TAV Technologies evaluates risks and opportunities through a systematic, disciplined, and results-oriented approach; regularly reviews its Quality Management System; manages changes in a planned manner; monitors and measures performance; prevents the recurrence and occurrence of nonconformities through a risk-based approach; and continuously improves the effectiveness of the management system.
M.KEREM ÖZTÜRK
General Manager