News

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Currently operating 24/7 and implemented as a pilot program on January 2nd, 2012, the TAV Call Center was quickly implemented (i.e. 2 months) in a collaborative effort between TAV IT and TAV Istanbul Terminal Operations. Detailed implementation was carried out to set up the Call Center, which will be managed by TAV Istanbul Terminal Operations, including technical infrastructure, software and hardware, as well as coordination and training for customer representatives. Training for customer representatives was provided by TAV Academy.

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TAV IT participated in the Airport Exchange 2011 in Abu Dhabi TAV IT General Manager Binnur Güleryüz Onaran made a speech titled ‘Experiences Driving Customer Satisfaction and Commercial Revenues through the new TAV Mobile App Covering Seven Airports across Turkey, Tunisia, and Georgia’ on November 29, 2011, ‘IT, Facilitation & Customer Service’ at Airport Exchange 2011 held at Abu Dabi having TAV as one of the gold sponsors and hosted by Airports Council International (ACI).

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TAV IT participated in Inter Airport 2011 Fair which was hold in Munich, hosting professional industry players in international airport equipment, technology, and services. Organized between October 11 and 14, more than 600 sector representatives from 34 countries were participated into one of the biggest events of aviation industry

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TAV IT came in first among the top rank competitor’s following completion of the IT infrastructure project at Enfidha - Hammamet Airport in Tunisia. Deputy General Manager Ersin Inankul accepted the grand prize on behalf of TAV IT, which beat out other top companies of the IT sector at the ICT Summit Eurasia.

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